Troubleshooting Dante Card Issues After Behringer Wing Firmware 3.0 Upgrade

Upgrading your Behringer Wing to firmware 3.0 brings numerous improvements, but users may encounter issues with the Dante expansion card not functioning properly post-upgrade. In this article, I’ll guide you through the troubleshooting process I followed to resolve this issue after upgrading from firmware 2.0 to 3.0.4. We’ll cover the key steps for resolving the problem, updating the Dante card firmware, and ensuring compatibility with the new Wing firmware.

The Problem: Dante Card Not Working After Upgrade

After upgrading my Behringer Wing from firmware 2.0 to 3.0.4, everything seemed to work fine, except that my Dante expansion card stopped appearing in the Dante Controller software, which made it impossible to update the Dante firmware. This issue essentially broke the Dante integration, even though the rest of the console was working perfectly.

Step-by-Step Troubleshooting Process:

1. Check Physical Connections
   First, ensure that all cables and adapters are properly connected. Verify that the Dante card is physically installed in the Wing’s expansion slot and that there are no loose connections in the network cables. If all connections are secure, move on to the software troubleshooting steps.
2. Revert the Behringer Wing Firmware
   Since the Wing’s firmware was causing the Dante card to disappear from the network, the next step was to downgrade the Wing firmware back to version 2.0. After reverting, the Dante card became visible again in the Dante Controller software, allowing me to proceed with updating the card.
3. Update the Dante Card Firmware
   With the Wing running on firmware 2.0 and the Dante card now visible, I updated the Dante card firmware using the Dante Updater tool. The older Dante card firmware (version 4.2.4.8) was incompatible with the new Wing firmware, so I upgraded the Dante card to the latest version, 4.2.7.7, as of this recording.
4. Re-upgrade the Behringer Wing Firmware
   After successfully updating the Dante card, I re-upgraded the Behringer Wing back to firmware 3.0.4. This time, the Dante card remained functional, and everything worked seamlessly.
5. Test the System
   After the firmware updates, it’s crucial to test the entire system, including verifying that the Dante card appears in the Dante Controller software and checking that audio is routed correctly between the Wing and other Dante-enabled devices.

---

Step-by-Step Guide: How to Upgrade the Dante Card Firmware

If you’re upgrading your Behringer Wing to firmware 3.0 or later and need to update your Dante card, follow these steps:

1. Ensure the Dante Card is Visible in Dante Controller
   Before upgrading, confirm that your Dante card is visible in the Dante Controller software. If the card isn’t visible, troubleshoot network connections or consider reverting the Wing firmware temporarily.
2. Open Dante Controller and Dante Updater
   • Launch Dante Controller on your computer and verify that your Wing and Dante devices are listed.
   • In the Dante Controller software, click on the Updater button next to the plus (+) icon.
3. Check for Available Updates
   • In the Updater window, you will see a list of devices that need updates under the Devices that need updatessection.
   • Select the Wing Dante card if it appears here. The software will display the current Dante firmware version and the available update version.
4. Update the Dante Card
   • Once the Dante card is selected, click Update Selected Devices. The process will begin, and the Dante card firmware will be updated to the latest version.
   • Follow the on-screen prompts and wait for the update to complete.
5. Verify the Update
   • After the update is complete, restart the Wing and ensure that the Dante card appears in the Dante Controller software with the updated firmware.
   • You can check the current Dante card firmware version in the Device Info tab of the Dante Controller.
6. Reboot and Test
   • After completing the update, reboot both the Wing and the computer to ensure all changes are applied.
   • Test the Dante integration by confirming that the card is recognized, audio is properly routed, and the Wing functions as expected with the updated firmware.

---

Conclusion

When upgrading your Behringer Wing to firmware 3.0 or later, it is crucial to ensure that your Dante card firmware is also up to date. Following this process of downgrading, updating the Dante card, and then re-upgrading the Wing can resolve any compatibility issues. Hopefully, this guide helps streamline the process and gets your Dante setup back online quickly.